Tactful Calling

At the time of an incoming call, users increasingly find themselves in the dilemma of either taking the call, which may be impolite towards others, or simply inadequate, or rejecting the call, which may be – towards the caller – impolite or inadequate, as well. In the Tactful Calling project, a level of urgency is added to the phone call.

Force-Sensitive Dialing

The level of urgency is expressed by the caller through the force exerted on the ‘dial’ button, making it physically harder to place a call flagged as ‘important’, and requiring him to gently touch the ‘dial’ button to make a more ‘hesitant’ call.

Iconic Representation

At the callee’s screen, an icon represents the urgency of the incoming call, ranging across a ‘thinking bubble’, ‘speech bubble’ and a ‘shout bubble’.

Urgency Filter

Given the added information of urgency, it is possible to set up a filter for incoming calls, e.g. redirecting all calls that are not flagged as ‘important’. This seeks to help users to manage their connected lives more efficiently, and more politely towards each other, giving them a broader spectrum within mobile communications.


Publications

Tactful Calling: Urgency-Augmented Phone Calls through High-Resolution Pressure Input on Mobile Phones

Hemmert, Fabian, Löwe, Matthias, Wohlauf, Anne, and Joost, Gesche 2009. Tactful Calling: Urgency-Augmented Phone Calls through High-Resolution Pressure Input on Mobile Phones. In CHI ’09 Extended Abstracts on Human Factors in Computing Systems (Boston, Massachusetts, USA, April 04 – 09, 2009). CHI ’09. ACM, New York, NY, 3187-3192.



Research by

Research
Dr.-Ing. Fabian Hemmert

Dr.-Ing. Fabian Hemmert is a design researcher. Born and raised in Gütersloh, he studied Computer Science/Media Design at the University of Bielefeld (B.Sc.) and Interface Design at the Potsdam University of Applied Sciences (M.A.).
Research
Matthias Löwe

Matthias Löwe is engaged in workshops, talks and festivals of the Initiative Creative Gaming to establish an artistic and creative use of games by kids. As an interaction designer, he is researching playful interaction and procedural rhetoric. He is also staging gamejams, interactive theater and various gameculture-events with Gamestorm Berlin, shows game movies at the monthly Night of Machinima and co-organizes A MAZE. events like the first European and first African indiegamefestival. Matthias joined the Design Research Lab Berlin in summer 2008 and is now coordinating this year’s Code Week initiatives in Germany.
Research
Anne Wohlauf

Anne Wohlauf is an interaction designer and has been working at the design research lab since 2008. Her research interests are tangible interaction, digital education and identity management. Currently, she is working on several projects with the Bundesdruckerei GmbH, exploring the future of identity and security.
Supervision
Prof. Dr. Gesche Joost

Gesche Joost is Professor for Design Research at the University of the Arts Berlin and since 2005 heading the Design Research Lab.
Supervision
Riccardo Pascotto


Research by

Research
Dr.-Ing. Fabian Hemmert

Dr.-Ing. Fabian Hemmert is a design researcher. Born and raised in Gütersloh, he studied Computer Science/Media Design at the University of Bielefeld (B.Sc.) and Interface Design at the Potsdam University of Applied Sciences (M.A.).
Assistance
Matthias Löwe

Matthias Löwe is engaged in workshops, talks and festivals of the Initiative Creative Gaming to establish an artistic and creative use of games by kids. As an interaction designer, he is researching playful interaction and procedural rhetoric. He is also staging gamejams, interactive theater and various gameculture-events with Gamestorm Berlin, shows game movies at the monthly Night of Machinima and co-organizes A MAZE. events like the first European and first African indiegamefestival. Matthias joined the Design Research Lab Berlin in summer 2008 and is now coordinating this year’s Code Week initiatives in Germany.
Assistance
Anne Wohlauf

Anne Wohlauf is an interaction designer and has been working at the design research lab since 2008. Her research interests are tangible interaction, digital education and identity management. Currently, she is working on several projects with the Bundesdruckerei GmbH, exploring the future of identity and security.
Supervision
Prof. Dr. Gesche Joost

Gesche Joost is Professor for Design Research at the University of the Arts Berlin and since 2005 heading the Design Research Lab.

External

 Person
  Julia Werner

 Person
  André Knörig

 Person
  Reto Wettach